Stewardship Manager

Overview
Do you believe in the power of meaningful connection and community impact? The AIM Center is seeking a Stewardship Manager who thrives at the intersection of strategy, storytelling, and donor engagement. This role is ideal for a detail-driven professional who wants to strengthen fundraising systems, elevate donor experiences, and help expand opportunities for individuals living with serious mental illness. If you enjoy combining big-picture thinking with hands-on execution and want your work to directly support life-changing recovery outcomes—we’d love to meet you..

Description
Stewardship Manager
Department: Development & External Relations

Reports To: Chief Development & External Relations Officer

Professional Band: Managerial

Classification: Full-Time, Exempt

Location: AIM Center – 472 W. Martin Luther King Boulevard, Chattanooga, TN, 37402

Schedule: Typical hours are Monday–Friday, 8:00 AM – 4:00 PM, with occasional evenings or weekends for donor meetings and events.

Position Summary
The Stewardship Manager supports the Development & External Relations team by leading donor engagement strategies, strengthening fundraising operations, and assisting with grants management. This role helps advance AIM Center’s strategic growth through intentional stewardship practices, donor-centered communications, and data-driven fundraising initiatives.

The successful candidate is a self-starter who demonstrates integrity, professionalism, and a deep commitment to AIM Center’s mission of working side-by-side with individuals experiencing serious mental illness. This position requires strong organizational skills, strategic thinking, and the ability to manage detailed workflows while supporting department initiatives.

Essential Duties & Responsibilities

• Manage timely donor acknowledgements and stewardship communications via mail, email, and phone.
• Support logistics, communications, and marketing efforts for fundraising events to maximize engagement.
• Maintain accurate donor records within AIM’s fundraising database while ensuring strong data integrity practices.
• Prepare stewardship materials such as newsletters, reports, and donor information packets tailored to specific audiences.
• Coordinate donor-centric communications alongside the marketing team, including e-newsletters and external messaging.
• Assist with management of a non-governmental grants portfolio, tracking deadlines, applications, and reporting requirements.
• Use data insights to support fundraising strategy, campaign evaluation, and continuous improvement.
  Collaborate closely with the Chief Development & External Relations Officer and team members to support departmental goals.
• Assist with AIM Center Board communications and preparation of quarterly board meetings.
  Perform other duties as assigned.

Clubhouse Generalist Responsibilities

• Support a safe, inclusive, and culturally responsive Clubhouse environment.
• Advocate for member rights and meaningful participation.
• Support Clubhouse International Standards and AIM Center policies.
• Encourage participation in Transitional, Supported, and Independent Employment programs.
• Serve as Transitional Employment Job Coach/Placement Manager as assigned.
• Provide transportation for members as needed (training provided).
• Participate in staff rotations, socials, employment dinners, holidays, and special events.
• Collaborate with members on social and recreational activities.
• Participate in continuous quality improvement and professional development.

Education, Qualifications & Skills

• Bachelor’s degree in Public Administration, Communications, Nonprofit Management, or related field preferred; equivalent nonprofit development experience (2–5 years) may be considered.
• Experience with donor database software; Neon CRM preferred.
• Strong persuasive writing, storytelling, and communication skills.
• Demonstrated project management and organizational abilities with high attention to detail.
• Self-motivated with the ability to manage multiple priorities.
• Professional demeanor and strong collaborative skills.
• Experience handling sensitive or PHI-related information preferred.
• Valid Tennessee driver’s license with ability to obtain F-Endorsement within 14 days.
• Clean 3-year MVR with no DUI/DWI.
• Reliable transportation and proof of insurance.
• CPR/First Aid certification (or willingness to obtain).
• Successful completion of required Relias training modules.
• Must pass a pre-employment background check.