Resident and Operations Assistant

Classification: Non-Exempt
Type: Part-Time (When Needed and Available), But A Regular Part-Time Shift May Be Available At Application
Reports to: Director of Operations and Outreach or Kitchen Manager/Chef (depending on shift)
Supervisory Responsibility: N/A
Start Date: Upon Hire

Summary/Objective:
This role does not have a set schedule or guarantee a certain amount of hours in a period of time. Hosanna will also not expect the individuals in this role to meet a minimum time commitment. Our multiple “as needed” personnel will be notified when an opportunity becomes available due to Hosanna’s 24/7 operation. Typical shifts that may need to be filled (partially or in full) are 1pm-8pm, 5pm-10pm or 10pm-8am during weeknights, weekends and Holidays. Although time varies depending on the shift, the team member may need to cook or heat prepared food; organize and clean after dinner service; interact with residents; and encourage a positive environment. A brief overview and training will be provided at a mutually agreed upon time. Team members in this role should be interested in building relationships with adult residents who live with intellectual and/or physical disabilities.

Reasonable accommodations can be provided to enable individuals with disabilities to perform the position’s functions.

Resident Assistant Responsibilities May Include:
● Interact with residents to provide reassurance, continued engagement, and re-direction as appropriate.
● Help residents reach and maintain their highest personal level of performance and independence.
● Respond to resident concerns, requests, and emergencies.
● Assist in resolving disagreements between residents through conflict resolution when needed.
● Communicate concisely and actively listen to build relationships based on trust and consistency.
● Maintain strict adherence to confidentiality of resident (client) and organizational operations information.
● Execute on-site activities and encourage participation.
● Appropriately respond to and communicate known violations of any office policy, code, safety policy, or law immediately to leadership.
● Document observations, concerning interactions, positive behaviors and any maintenance issues regularly.
● Assist residents with their afternoon/evening/morning medications.
● Safely use all equipment and materials by following established safety procedures, using appropriate safeguards, and following common-sense safety rules in all on-the-job activities.
● Kindly greet visitors, parents, Board Members, and any other volunteers while working.

Kitchen and Operations Responsibilities May Include:
● Adhere to safe food handling best practices, as it pertains to food preparation, labeling, and storage.
● Ensure that all work surfaces, dining, kitchen, walls, and storage areas are clean to help maintain overall kitchen cleanliness at all times.
● Serve residents when dinner is ready.
● Handle any leftovers in the appropriate manner.
● Wash dishes, utensils, and equipment and place them in their designated spaces.
● Support Chef/Kitchen Manager in all areas as needed due to the needs of the day.
● Assist with food preparation.
● Assist with simple administrative tasks.

Work Environment:
While performing the duties of this job, the team member regularly works with a diverse population in an independent-living facility which will require sitting, standing, stooping, reaching, bending, etc.

Travel:
• This position does not typically require travel, but it could occasionally need local travel due to a resident emergency in an employer vehicle (SUV) or a private vehicle with eligible mileage reimbursement.

Required Education and Experience:
● High School diploma or equivalent.
● Comfortable with preparing, cooking, and serving food for a small group.
● Working knowledge of Microsoft Office, including Excel, Word, Outlook, PowerPoint, Forms, and OneNote.
● Proficient written and verbal communication skills.
● Excellent organizational and time management skills and the ability to prioritize in a fluid environment.
● A self-motivated self-starter who utilizes critical thinking skills to problem-solve.

Preferred Education and Experience:
● Interested in social work, care or service coordinator roles, case management, patient advocacy, and outreach roles.
● Non-profit experience through a previous practicum, internship, job, or sustained volunteering.
● Experience working with individuals who live with disabilities.

Other Information:
All employment is entirely “at will” which means you may voluntarily terminate the employment relationship at any time, for any reason, with or without cause or notice, and Hosanna, Inc. retains the same right. More information about the Hosanna Community can be found at https://www.hosanna-community.org/ .

Salary and Benefits:
• $16 per hour upon start with a bi-weekly pay period.
• Holiday pay is $16 per hour.

Timeline:
Candidates need to send a resume and three (3) references to Daniel Grzesik (Executive Director) at [email protected]. In the email, candidates should indicate if they would be interested in a regular part-time role in the future. Resume and references will be accepted on a rolling basis as there are multiple availabilities for this role. Interviews will continue to occur as needed. Candidate will need to pass a background check.