Community Response & Relief COVID-19 (Coronavirus)

Household Support

See below for specific resources that are available for you. Please note that this page is being kept up-to-date as regularly as possible with answers to the most common questions that United Way is receiving in regard to places to both get and give help.

Recursos e información en español durante COVID-19 lapazchattanooga.org/covid19 

TANF Emergency Cash Assistance:

 This Emergency Cash Assistance program will provide cash payments to families significantly impacted by the COVID-19 emergency. Families can apply online, for up to two months of emergency cash assistance if they were employed as of March 11, 2020 and they’ve lost employment or at least 50% of their earned income as a result of the pandemic. This TANF program provides between $500 and $1000, depending on household size, to qualifying families. This assistance is available in addition to any unemployment benefits individuals in the family may be receiving. Applicants can complete the application process online at https://tdhs.service-now.com/relief?id=relief_registration.

The Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP helps keep families safe and healthy through initiatives that assist families with energy costs such as utility bills. They provide federally funded assistance in managing costs associated with: home energy bills, energy crisis, and weatherization and energy related minor home repair. For more information regarding LIHEAP go to https://www.acf.hhs.gov/ocs/programs/liheap. LIHEAP is currently available to any individuals who have not received assistance through LIHEAP since Oct 1, 2019 through the Office of Family Empowerment.

Empower Chattanooga

Since 2014, Empower Chattanooga has been providing free energy savings education, teaching low and no cost methods to reduce utility bills. Live virtual workshops take place every Monday at 6pm and Thursdays at 12pm with an additional “Watch Anytime” short workshop available at www.greenspaceschattanooga.org/empower-chattanooga. If you do not have internet access, please call 423-648-0963 for information.

    Rent and Utility Assistance

    If you are looking for rent or utility assistance, please contact one of our Community Resource Specialists on our 211 team. They will be better able to point you in the right direction of local resources.

    • Speak with a Community Resource Specialist by dialing 2-1-1, 423-265-8000, or toll free at 1-866-921-3035
    • Text your zip code to 898-211 to start a text chat 
    • Email us at 211staff@uwchatt.org 

     This free, local service is available Monday-Friday 8:30am-5:00pm

      Wifi & Connectivity

      • Public Wifi locations can be found through Tech Goes Home Chattanooga here.
      • Comcast Internet Essentials is providing two months free internet. Find details here

      Regular updates and case-specific needs are surfacing on a moment-to-moment basis. To view and share these opportunities follow us on our social accounts.

      Stay Informed

      The following resources are national, state and local ways to track ongoing developments:


      What is Covid-19?
      There are many types of human coronaviruses including some that commonly cause mild upper-respiratory tract illnesses. COVID-19 is a new disease, caused be a novel (or new) coronavirus that has not previously been seen in humans. The virus causing coronavirus disease 2019 (COVID-19), is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold.

      The World Health Organization (WHO) published this video which helps answer many common questions about the origin and spread of the virus.

      What are the symptoms of Covid-19?
      Fever, cough, and shortness of breath are the most common symptoms of COVID-19 and are similar to symptoms of a common cold or the flu.
      What should I do if I or someone I care for is sick?
      If you think you have been exposed to COVID-19, are over the age of 60, or have an underlying medical condition like heart, lung, or kidney disease, and develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing, call your healthcare provider immediately. If you are young, otherwise healthy, and have not been in contact with someone who has COVID-19 or recently traveled to a country with a high rate of COVID-19, stay home and treat your symptoms as you would with a common cold.

      More information from the CDC here.

      Are there confirmed COVID-19 cases in my community?
      The CDC has made a map available to the public with information about confirmed COVID-19 cases by state. For specific information about your community, visit the website for    and look for COVID-19 updates. Regardless of whether there is an active outbreak in your community, you should wash your hands thoroughly, cover your mouth when sneezing or coughing, and stay home if experiencing cold or flu symptoms when at all possible. 

      More information from the CDC here.

      Is COVID-19 fatal?
      While people have died from COVID-19 in the U.S. and abroad, the majority of people who have been diagnosed with COVID-19 do recover. The virus appears to only be severe if it reaches the lungs and remains untreated. Most otherwise healthy people can recover from COVID-19 at home.